Meet the Digital & Technology Services Team (DTS) at West Yorkshire Combined Authority (formerly known as ICT)
We currently have a number of exciting vacancies at the Combined Authority within the Digital and Technology Services Team (DTS). The team want to share with you what working life is like at West Yorkshire Combined Authority for the DTS Team, and why they love the work that they do.
Meet the Digital & Technology Services Team
Are you looking for a role within Digital and Technology Services (DTS) and want to find out more about the team you could be working with at the West Yorkshire Combined Authority?
The West Yorkshire Combined Authority is on the lookout for talented individuals to come and join the DTS team. If you enjoy resolving IT problems and sharing innovative ideas, then one of these roles could be just for you!
You will be based in a team of like-minded individuals who thrive on challenge, sharing your knowledge and expertise to colleagues across the organisation.
Meet some of the team below:
Meet Marc Thornton
Click here to view a video of Marc at work at the Combined Authority. Marc is one of the DTS Service Desk Analysts at the Combined Authority and he talks to us about how much he enjoys his role
Meet Donna Milner
Donna is one of the DTS IT Managers at the West Yorkshire Combined Authority. Here is what Donna has to say about her role:
"During my 19 year career with the Combined Authority, I have been involved in the implementation of lots of new technologies. With great training opportunities and partnerships with our suppliers, we have always kept staff skills up to date, ready to support new services in a constantly changing technology landscape.
Our support team are highly customer focused with a continual service improvement mindset. The wider Digital and Technology Services Team are close knit and work together with business owners throughout the full service lifecycle to deliver effective services.
This is an exciting time for the department as we expand to support our growing workforce."
Meet Rahat Akhtar
Rahat is one of the DTS IT Managers at the West Yorkshire Combined Authority. Here is what Rahat has to say about her role:
"I joined WYCA in 2017 as an ICT Service Desk Coordinator, managing the service desk team in a job share role. I moved from a private organisation into the public sector as I was looking for a part time role as a working mum. This role met all my requirements and has allowed me to develop my career. I started off as a part time Service Desk Manager and have moved into a full time role of managing the service desk team and implementing ITIL Service Management. The flexible working hours and hybrid working has allowed me to gain a fantastic home and work life balance.
The ICT department offers a wide variety of services therefore we are consistently developing our skills and growing together. We are a small department, who work really well together allowing us to share ideas and ask for assistance easily. We offer ICT services support to colleagues working from various locations that include the office at Wellington House, home and the Travel Centres across West Yorkshire, giving us the opportunity to support staff face to face, over the phone and via MS teams."
Meet Charley Lynch
Charley is one of the DTS Infrastructure Engineers at the West Yorkshire Combined Authority. Here is what Charley's has to say about his role:
"I was first employed at WYCA as a First Line Apprentice, fresh out of college at 18 years old and looking for work. I needed somewhere willing to tutor and guide me as I started my career in IT and the West Yorkshire Combined Authority did just that. I’m 22, almost 23 and now working as a Third Line Infrastructure Engineer. It is a fast moving and exciting space with a new challenge to face every day. Whilst that may seem daunting at first, the colleagues are what make it worth it; everyone is willing to help you out, give advice and point you in the right direction. Most of what I know is from working through challenges here and it has given me amazing opportunities to better myself not only professionally but also personally.
I feel proud to be working in this company and adopting new technologies all the time to improve business function. In ICT we are responsible for making sure everyone works smoothly which includes not only internal staff but also the Bus Stations / Travel Centres locally and the Mayor of West Yorkshire."
Meet Daniel Marshall
Daniel is one of the DTS Service Desk Technicians at the West Yorkshire Combined Authority. Here is what Daniel has to say about his role:
"Working for West Yorkshire Combined Authority service desk has been a great test of my skills. Building devices, problem solving and managing requests has honed my ability to balance my work load.
With an exceptional team and great comradery, issues can be shared to the group to help them get solved quickly and have knowledge shared to each other. We easily keep ourselves motivated with shared interests within and out of work that strengthen our teamwork."
Matthew is one of the DTS Infrastructure Engineers at the West Yorkshire Combined Authority
Taqweem is one of the DTS Service Desk Technicians at the West Yorkshire Combined Authority.
Do you want to join the team at the Combined Authority?
Donna, Rahat, Marc, Charley, Daniel, Matthew, Taqweem and the rest of their colleagues at the West Yorkshire Combined Authority would love to welcome you on board to work with us and join this amazing team!
What are you waiting for?
Click on the vacancy links below to be directed to the advert page where you can apply for your chosen role:
Read more employee testimonials from some of our colleagues in other teams across the Combined Authority and find out more about working life by visiting the West Yorkshire Combined Authority Vercida platform and the Life at WYCA page.