Mayor launches new safer travel feedback tool

Passengers can report instances where they feel unsafe via the MCard app or website.

13 June 2022

West Yorkshire Combined Authority is piloting a new service to encourage passengers to report their experiences of safety on the region’s bus network.

Tracy Brabin, Mayor of West Yorkshire, has put keeping women and girls safe at the heart of her Police and Crime Plan and the new Bus Safety Feedback Tool, available on the MCard app and website, allows passengers to tell us what types of things are making them feel unsafe and where and when that is happening.

The Combined Authority can then work with the police and our bus network partners to make improvements.

Tracy Brabin, Mayor of West Yorkshire, said:

“Improving the safety of women and girls was one of my ten pledges when I became Mayor. I know that many women and girls do feel unsafe when they travel alone, which is why I urge them to report any instances where we could do more to help them feel safer.

“Most bus journeys are completed in safety, but that doesn’t mean people feel safe while waiting or making their journey.

“I want people to use this new service to report instances where they don’t feel safe, so that we and our partners can try and change things and encourage more people to use our bus services.

“But I would also urge everyone to call 999 if you see an assault or vandalism taking place – West Yorkshire Police will respond.

“This new feedback tool is a step towards ensuring that our public transport networks are safer, inclusive and welcoming for everyone.”

The MCard app can be downloaded for free from the Google Play or Apple App Store. Posters are being installed at stops across West Yorkshire with a QR code linking to the Bus Safety Feedback Tool microsite.