Telephone and online COVID-19 survey

We have commissioned a telephone survey to better understand West Yorkshire residents’ perceptions and attitudes of transport in relation to COVID-19. The results of the survey will help us better understand and plan for the potential impact of changing travel behaviours as the lockdown is eased, and will ensure that the transport network and other services we provide across the region continue to meet the needs of residents and visitors.

Aecom will be managing the survey and analysing the results on our behalf and their partner, TeamSearch, will be carrying out the survey. They will be contacting West Yorkshire residents by telephone in four waves during summer 2020. No organisation other than Aecom and their partner TeamSearch, will have access to the identity of individuals interviewed unless respondents volunteer that information.

You can find out more information about AECOM and what they do with the information they collect in their Privacy Notice, available on their website.

Privacy notice

For the purposes of the Data Protection Act 2018, the ‘controllers’ of the personal data which you provide in the survey are:

- The West Yorkshire Combined Authority (“The Combined Authority”, “we”, “us”) of Wellington House, 40-50 Wellington St, Leeds LS1 2DE (tel: 0113 251 7272) who are the responsible statutory body for the Leeds City Region Enterprise Partnership (“LEP”) and WY Metro. The Combined Authority is registered with the Information Commissioner’s Office with registration number ZA051694.

- AECOM Ltd of Aldgate Tower, 2 Leman Street, London E1 8FA. AECOM is registered with the Information Commissioner’s Office with registration number Z9142576

We are collecting this data and will process it for the purpose of understanding the impact of the Covid-19 pandemic on the region’s transport network. This will be used to support our future plans for the network as the lockdown is lifted to ensure that the services the Combined Authority provide continue to meet the needs of our residents.

The data is being collected by Teamsearch on behalf of the Combined Authority and AECOM. Your information will not be shared with any other organisation or third party. There may be other circumstances in which we may share or use certain information about you, which are:

  1. if we have a legal obligation to do so or if we are required or requested to do so by a competent authority such as the police or a court;
  2. if we need to use or disclose your information to obtain legal advice or in connection with legal proceedings;
  3. if we need to share your information to protect your vital interests if you are unable to give us consent or it is unreasonable for us to ask for your consent in the circumstances (e.g. if you are injured).


Identifiable data (including contact details) will be retained by Teamsearch for up to 12 months and response data will be retained by AECOM for 3 months. The Combined Authority will only receive anonymised data.

This is in accordance with each organisation’s information retention policies and on the expiration of such period, data will be securely destroyed.

Information provided will be processed under Article 6(1)(e) of the GDPR which states that processing is necessary for the purposes of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Special category’ data (such as information pertaining to an individual’s ethnicity or health) will be processed under Article 9(2)(g) of the GDPR which states that processing is necessary for reasons of substantial public interest.

As a data subject you have a number of rights under the DPA. These include the right to access the information which we hold about you. In some cases you may have a right to have your personal data rectified, erased or restricted, and to object to certain use of your data.

This would not affect the legality of what we do with your personal data before you make such a request and would not stop us from continuing to use your data to the extent that we do not require your consent. It would stop us from further using data for purposes which require your consent (e.g. marketing).

If you are unsatisfied with the manner in which we collect or handle your personal data you have a right to make a complaint to the Information Commissioner’s Office. Information about how to make complaints can be found on the ICO’s website at

For further information, or to contact us to make a request, please visit

The Combined Authority’s Data Protection Officer can be contacted at