Bus18 Initiative

West Yorkshire Combined Authority is working together with the Leeds City Region’s major bus companies Arriva, First, Transdev and the Association of Bus Operators in West Yorkshire to launch a new ambitious initiative, Bus18.

The Bus18 programme, to be delivered by 2018, includes a raft of pledges that will make bus travel better, with the ultimate aim of encouraging more people to use the bus.

Read the January 2018 Bus18 update (opens in new tab).


There are three main pledges. These are to:

  • make buses easy to use;
  • reduce emissions;
  • improve customer satisfaction and passenger experience.

Ways in which journeys are already being improved by the Bus 18 initiative (November 2017).

Read more about our pledges and achievements so far.

Bus partnership announces £23.5m investment (Telegraph & Argus).

Free Journey Guarantee 
Any passengers who are not happy with their bus journey can claim a free travel voucher from either; First, Arriva or Transdev.
Simply contact the appropriate operator, (see below) and they will arrange for a free journey voucher to be sent out, for use on a future date.

Free taxi if your last bus is late
Customers can call a taxi, save the receipt and claim the cost back from either First, Arriva or Transdev, if their last bus doesn’t arrive within 20 minutes of the scheduled time.

Links for contacting bus operators:

Bus 18 news releases
24 March 2017: Launch of Bus 18 plan to transform West Yorkshire bus services
21 March 2017: New Bus 18 initiative