Business Support Officer (Administration)

Advertised on behalf of City of Bradford Metropolitan District Council

The Code of Practice on the English language requirement for public sector workers, Part 7 of the Immigration Act 2016, requires that Councils ensure that all candidates applying for customer facing posts must be assessed in order to establish their fluency in English.

The criteria under special knowledge and experience on the job profile which is shown in this advert, outlines what level of fluency you will be expected to demonstrate.  Therefore, it is essential that you provide examples in your application.

This is an exciting opportunity for an enthusiastic Business Support Officer to join our new Business Support and Improvement Service which has recently undergone a full restructure with a growth model put in place to support our practitioners working with children and their families.

The Role:

To provide a support service to a team of professional practitioners within Children’s Services in safeguarding children and young people, promoting their welfare and maximising their life chances through working with practitioners in managing their workloads.

To undertake duties in data inputting/updating of client information, tracking and monitoring cases, extracting of information from various sources for various reports and audiences (including for court), updating chronologies and Genograms, document management, organising and co-ordinating diaries and rota’s, setting up and facilitating meetings, activities, events and contacts, co-ordinating diaries, minute taking, communicating with clients and professionals, reception, ordering of equipment, goods and services and setting up new staff as part of facilitating the effective and efficient delivery of service.

Provide facilitating and problem solving support to the team, service users and public, and ensure that all administrative tasks are done in compliance with various Legislative standards departmental procedures and regulations.

The successful candidate will:

• Accurately input and update data on to a range of information systems including and spreadsheets in line with service user guidelines and procedures.
• Extract and collating of information to assist in preparing of reports and documentation for meetings and court under the guidance of the Practitioner as well as for FOI and Access to Information requests in an accurate and timely manner.
• Support practitioners in updating case related information within information systems as well as case related documentation such as reports, assessments, chronologies and genograms. Complete referral forms and applications on behalf of the Practitioner for other agency involvement, requesting of key identification documentation and in requesting the necessary searches, such as DBS’s, on children, family members and significant others and monitor and chase up progress and support partner agency practitioners with their administrative tasks relating to their area of work
• Organise electronic filing of documentation centrally and in a secure manner in readiness for circulation to those involved with the child or young person or for submission to court by secure means as authorised by the Practitioner. Organise diaries and arrange meetings including booking venues, equipment and refreshments as required, schedule reminders for reports due for various meetings in preparing the practitioner in advance and create and update distribution lists linked to meetings and communication. Produce rotas / schedules as required within a designated area, these could be for activities, events, meetings, staffing and attendance in court ensuring there is cover for times of absence or high demand.
• Take minutes in team meetings, away days and other team sessions as well as taking minutes in other areas in times of high demand when additional capacity is required and storing documentation securely and circulating to the relevant people by secure means.
• Communicate with clients (sometimes distressed and/or angry) and professionals face to face, over the phone and in writing in dealing with enquiries. Where possible and when required, record information and / or pass on enquires as per departmental procedures. Provide a professional reception service, meeting and greeting clients and professionals and ensuring visitors sign in and are directed as appropriate.

Please read the job profile document for relevant experience and qualifications and for further information and criteria which will be used for shortlisting.

If you would like to contact us with any questions about the role or working for Bradford Council, please do not hesitate to contact Rebecca Simmonds on  07583121225 or Email rebecca.simmonds@bradford.gov.uk  - georgia.nahajec@bradford.gov.uk – carrie.emmerson@bradford.gov.uk or nicole.jagger@bradford.gov.uk

An enhanced disclosure check with the Disclosure and Barring Service will be undertake for this post.

Closing Date:  ONGOING