Business Change and Training Specialist – Ref: CS/IT51

Grade K - £36,316 per annum Leeds City Centre (Temporarily Remote) Full Time & Permanent Closing Date – 24th October 2021

Business Change and Training Specialist

Grade K - £36,316 pa
Leeds City Centre (currently working remotely)
Closing date 24 October 2021

West Yorkshire Combined Authority are seeking to appoint a Business Change and Training Specialist to join our ICT Services section.

At the West Yorkshire Combined Authority we bring together local councils and businesses through the Leeds City Region Enterprise Partnership (LEP), that ensures that our work meets the needs of employers and residents so that everyone in our region can benefit from economic prosperity supported by a modern, accessible transport network, housing and digital connections.

It is an exciting time to be joining the Combined Authority, following the announcement of a £1.8bn devolution deal that has been secured for West Yorkshire. Devolution will enable us to drive up living standards for local communities while tackling the climate emergency and help deliver our commitment to become a net zero carbon city region by 2038.

The Role

Reporting to the ICT Programme Manager, you will provide expertise for the organisations’ on business change and training specifically relating to the ICS project. This role is important for the delivery of future ICT projects and business changes.

Your key responsibilities will include:

  • Lead the training on the new integrated corporate systems (ICS), working with the technical ICT project team and systems users across the organisation, to deliver new ways of working that drive maximum value from the new systems.
  • Lead the staff engagement and communication activities for ICS with a focus on the new implemented system being an enabler to more effective and efficient business processes.
  • Develop high quality training materials and guides that support users at all levels and at all stages of the project.
  • Work in partnership with external delivery partners to achieve joint project objectives.

Please review the Role Profile provided for more information about the responsibilities.

About you

We’re looking for someone with experience and understanding of ICT software and hardware, experience which allows them to lead on business change and training within the organisation. Importantly, your skills and knowledge will allow you to step in and undertake activities which will steer and direct any future business change. Your communication skills will be a key part of your success in this role.


Key elements:


  • Lead on software training for colleagues across disparate departments on the ICS project. 
  • Lead on and manage staff engagement and motivation across the organisation on the ICS project. 
  • Build mutual respect and trust with internal delivery colleagues and delivery partners.


Providing a first-class customer service is key and here you’ll lead by example.  Importantly, your gravitas and people skills will allow you to communicate technology matters to a wide range of stakeholders in a tailored way that brings others on side.


You will have the following key skills, attributes, education and experience:


  • Hold a degree in an ICT related discipline or relevant demonstrable practical experience.
  • Comprehensive experience of business change.


Our offer

Alongside a competitive salary, we offer an excellent benefits package including:

  • 28 Days Holiday plus bank holidays
  • Free Travel on rail and buses with the M-Card zones 1-5
  • Generous Employer-Contribution Pension Scheme
  • Flexible Working Practises with Health & Wellbeing initiatives to ensure you achieve the best work/life balance and career goals.

Applicants are advised that the Combined Authority is currently in consultation with employees and Trade Unions to review the Terms and Conditions of Employment and Staff Benefits.

The detail of the proposals for change, will be discussed with the successful candidate at the point of offer.

To apply

If this sounds like your next role; please upload your CV to our online application tool. Then complete the supporting information tab linking your relevant work experience back to the role profile, bringing you CV to life.

You can apply online, by 11:55pm on 24 October 2021

During the next few months, the structure and roles of ICT Services will be reviewed and updated. If you would like to discuss the background to the role, the team and plans for the future please e-mail or call 0113 3481649.

Further Information

Applicants with a disability are guaranteed an interview, subject to the minimum criteria being met.

The Combined Authority’s aim is to attract people from diverse backgrounds to build on our inclusive culture and represent the communities we serve.  We welcome applications from everyone regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

We are committed to inclusivity and will consider requests for flexible working including part time and job share arrangements.

Candidates will be notified of invitation to interview by e-mail and interviews will be carried out either by phone or video interview.

Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases, on an annual basis.

Due to the high volumes of applications we receive, we are unable to respond to every applicant. If you have not heard from us within four weeks of the closing date, please assume that your application has been unsuccessful on this occasion.

Candidate information will be retained by the Combined Authority for six months unless you make a request for this to be deleted.

Terms and conditions

Applicants are advised that the Combined Authority is currently in consultation with employees and Trade Unions to review the Terms and Conditions of Employment and Staff Benefits.

The detail of the proposals for change, will be discussed with the successful candidate at the point of offer.