Technical Services Manager - CS/IT29

Grade L – Salary £41,216 pa | Permanent / Full time (37 hours per week) | Leeds City Centre (Temporarily Remote) | Closing Date - 08 August 2021

Technical Services Manager - CS/IT29

Grade L  - Salary £41,216 pa
Leeds City Centre (currently working remotely)
Permanent / Full time (37 hours pw)
Closing date - 08 August 2021

West Yorkshire Combined Authority are seeking to appoint a Technical Services Manager to join our ICT Services section.

It is an exciting time to be joining the Combined Authority, following the announcement that a £1.8bn devolution deal has been secured for West Yorkshire. Devolution will enable us to drive up living standards for local communities while tackling the climate emergency and help deliver our commitment to become a net zero carbon city region by 2038.

At the West Yorkshire Combined Authority we bring together local councils and businesses through the Leeds City Region Enterprise Partnership (LEP), that ensures that our work meets the needs of employers and residents so that everyone in our region can benefit from economic prosperity supported by a modern, accessible transport network, housing and digital connections.


The Role

Reporting to the Head of ICT Services you will provide leadership of the organisations’ ICT infrastructure and service management teams.

Technology within the Combined Authority has never been more business critical and following a successful digital transformation programme, the organisation’s approach to ICT is now more modern, dynamic and forward thinking. We have plans to continue this exciting change so that we become a truly Digital First organisation by the use of flexible, innovative solutions which will benefit our partners and staff.

This leadership role is important for not only the delivery of future ICT changes, but for the essential day to day services that this post is responsible for.

Your key responsibilities will include:

  • Ensuring that the quality of the ICT Infrastructure is appropriate, resilient and secure for the needs of the business.
  • Oversee the infrastructure and support teams ensuring that a first class service is provided to users.
  • Management of both in-house and external resources, and the prioritisation of their work.


Review the Role profile provided for more information about the responsibilities.

About you

You will have the following key skills, attributes, education and experience:

  • Hold a degree in an ICT related discipline or relevant demonstrable practical experience.
  • Comprehensive experience of supporting and deploying a broad range of ICT infrastructures, including networks, virtualisation, servers, storage, remote access systems and telephone systems.
  • Proven vendor management experience

This role will appeal to you if you are excited by managing technology teams and are equally enthused by both delivering great services today and wish to play a key role in the implementation of new solutions tomorrow. You won’t be phased by very technical discussions around networking and cloud services and you’ll be keen to carefully manage such details.

We’re looking for someone with solid experience and understanding of ICT infrastructure, experience which allows them to lead and inspire others. Importantly, your skills and knowledge will allow you to step in and undertake technical activities if required.  You’ll understand how to manage technical risks and how to provide great technical support services. Your management skills will know how organisations should avoid dependencies on individuals and single parts of an ICT infrastructure.

Providing a first-class customer service is key and here you’ll lead by example. You will equally be comfortable with highly technical infrastructure work as you will with working people from all backgrounds and seniorities. Importantly, your gravitas and people skills will allow you to communicate technology matters to a wide range of stakeholders in a tailored way that brings others on side.






Our offer

Alongside a competitive salary, we offer an excellent benefits package including:

  • 28 Days Holiday plus bank holidays
  • Free Travel on rail and buses with the M-Card zones 1-5
  • Generous Employer-Contribution Pension Scheme
  • Flexible Working Practises with Health & Wellbeing initiatives to ensure you achieve the best work/life balance and career goals.

To apply

If this sounds like your next role; please upload your CV to our online application tool. Then complete the supporting information tab linking your relevant work experience back to the role profile, bringing you CV to life.

You can apply online, by 11:55pm on 08 August 2021

During the next few months, the structure and roles of ICT Services will be reviewed and updated. If you would like to discuss the background to the role, the team and plans for the future please e-mail or call 0113 251 7362.


Further Information

Applicants with a disability are guaranteed an interview, subject to the minimum criteria being met.

The Combined Authority’s aim is to attract people from diverse backgrounds to build on our inclusive culture and represent the communities we serve.  We welcome applications from everyone regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

We are committed to inclusivity and will consider requests for flexible working including part time and job share arrangements.


Successful applicants to roles which have been identified for Vetting will be subject to all relevant vetting checks at the appropriate level and any job offer will be conditional on successful vetting. All applicants must meet the necessary vetting requirements but should be aware that it is not always possible to carry these out on persons who have not been resident within the UK for the last three years. In these instances, applicants may be refused, where it is not possible to vet them to the appropriate standard. 

Candidates will be notified of invitation to interview by e-mail and interviews will be carried out either by phone or video interview.

Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases, on an annual basis.

Due to the high volumes of applications we receive, we are unable to respond to every applicant. If you have not heard from us within four weeks of the closing date, please assume that your application has been unsuccessful on this occasion.

Candidate information will be retained by the Combined Authority for six months unless you make a request for this to be deleted.

Terms and conditions

Applicants are advised that the Combined Authority is currently in consultation with employees and Trade Unions to review the Terms and Conditions of Employment and Staff Benefits.

The detail of the proposals for change, will be discussed with the successful candidate at the point of offer.