Travel Centre Advisor - TS/C16s

Grade E | £18,779 (£19,100 with LW supplement) - £21,744 pa pro rata| Location Halifax | Permanent | Part time (15.35 hours per week based on 2 week rota including Saturdays) | Closing date: 16 October 2022

Travel Centre Advisor - TS/C16s

Grade E | £18,779 (£19,100 with LW supplement) - £21,774 pa pro rata|
Location Halifax |


  • Do you want to work for an organisation that values you as an individual?
  • An organisation that will support your professional development?
  • What about an organisation that has Equality, Diversity and Inclusion at the heart of everything that it does?
  • How about an organisation that does all these things and more?
  • Yes? Then look no further than the West Yorkshire Combined Authority! Listen to what our staff say on our 'Life at West Yorkshire Combined Authority' webpage.

West Yorkshire Combined Authority are seeking to appoint a Travel Centre Team Advisor in our Transport Services team. You will be based at our Halifax Travel Centre.

It is an exciting time to be joining the Mayoral Combined Authority. We have a wide variety of exciting projects that we are working on which will help shape the West Yorkshire region.

In 2021 the £1.8bn devolution deal was secured for West Yorkshire. This meant the first Mayor of West Yorkshire was subsequently elected, with Tracy Brabin taking up post in May 2021. The devolution deal and election of the Mayor has enabled us to start to drive up living standards for local communities while tackling the climate emergency and helping to deliver our commitment to become a net zero carbon city region by 2038.

To find out more about the work the Combined Authority is involved with take a look at our latest news stories.

The Role

Reporting into the Travel Centre Team Leader, your key responsibilities will include:

  • To sell and/or issue prepaid tickets, passes and permits and issue passenger Information in accordance with laid down procedures. Provide advice for tourist and passenger information for bus and rail services
  •  Be a visible and enthusiastic team member, encouraging partnership working across the organisation.
  • Take a pro-active approach to participating and delivering of your directorate’s objectives

Review the Role profile provided for more information about the responsibilities.

About you

You will have the following key skills, attributes, education and experience:

  • Educated to GCSE level or have equivalent relevant education
  • Practical experience of successfully performing in a similar role with cash handling experience
  • Enthusiastic and totally customer focused, able to work under pressure and act on your own initiative

Our offer

Alongside a competitive salary, we offer an excellent benefits package including:

  • 28 days Annual Leave (increasing upon years of service) plus bank holidays
  • Generous Employer-Contribution Pension Scheme
  • Free Travel on rail and buses across West Yorkshire with the M-Card (Zones 1-5)
  • Flexible Working Practices with Health & Wellbeing initiatives to ensure you achieve the best work/life balance and career goals.

Have a look at our Employee Benefits webpage to find out more.

To apply

If this sounds like your next role, please upload your anonymised CV, and complete the application form on our application website telling us why you would be a great fit for our role.

Please apply by 11:55pm on Sunday 16 October 2022.

Interviews to be held on 27 October 2022

Further Information

The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity. or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro-divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage.

Applicants with a disability are guaranteed an interview, subject to the minimum criteria being met.

Candidates will be notified of invitation to interview by e-mail and interviews will be carried out either by phone, video or face to face. If you have any difficulty with the type of interview you are invited to, please inform the recruiting manager at your earliest convenience to enable them to consider an alternative solution.

Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases, on an annual basis.

Due to the high volumes of applications we receive, we are unfortunately unable to respond to every applicant. If you have not heard from us within four weeks of the closing date, please assume that on this occasion your application has not been successful. We do however thank you for your application and encourage you to continue looking for roles on our Careers with Us website page.

Candidate information will be retained by the Combined Authority for six months unless you make a request for this to be deleted.

Terms and conditions

Applicants are advised that the Combined Authority is currently in consultation with employees and Trade Unions to review the Terms and Conditions of Employment and Staff Benefits.

The detail of the proposals for change, will be discussed with the successful candidate at the point of offer.