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Health and wellbeing at work

Promote a healthy and supportive workplace to make your staff feel valued, safe and help them perform at their best.
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Creating a healthy and supportive workplace

Creating a healthy, supportive workplace is one of the most effective ways you can retain staff, reduce sickness absence and help employees with additional health needs to feel valued, safe and perform at their best.

A positive workplace culture doesn’t mean large programmes or expensive initiatives; it’s about everyday behaviours that make talking about health normal and comfortable.

When employees feel safe to share their needs early, you can implement simple adjustments before issues escalate into absence, stress, or reduced performance. A supportive culture also fosters trust, enhances retention and helps individuals with additional health needs feel confident and valued at work. 

What a health-supportive culture looks like

A health-supportive workplace is one where: 

  • People feel comfortable raising health or wellbeing needs without fear of judgement.
  • Managers check in regularly, not just when things go wrong.
  • Flexibility is seen as a normal tool to help people do their best work.
  • Health conversations are treated with respect and confidentiality.
  • Small adjustments are offered early and reviewed over time.
  • Staff know where to get support, inside and outside of the business.

These behaviours don’t require a formal HR department; they mainly rely on openness, consistency and communication.

Podcast episode: Health and wellbeing at work

Fatima Khan-Shah, Robert Fisher from Hawk and Heath, Dr Louise Guilfoyle founder of The Balance Health Coach and Dr Katherine Hickman from Primary Care Respiratory Society discuss health and wellbeing at work.

Watch the podcast on Spotify

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Everyday behaviours that make the biggest difference

Small actions, done consistently, have a huge impact:

  • Regular, informal check-ins
    10-minute conversation once a month can surface issues early.
  • Asking “What would help?” rather than assuming
    This empowers employees to explain their needs without pressure.
  • Predictability in workload and deadlines
    Clear expectations reduce stress, especially for people with fluctuating conditions.
  • Providing information in multiple formats
    Written follow-ups, visual instructions, or recorded messages can help those with cognitive, sensory, or mental health needs.
  • Encouraging breaks and healthy working habits
    Normalising rest reduces burnout and supports long-term productivity.
  • Role-modelling openness
    When leaders talk positively about wellbeing and adjustments, it signals safety for others.
  • Responding consistently to health disclosures
    Your reaction shapes whether employees feel safe raising issues again.

These everyday behaviours are often have more impact than formal policies.

 

Practical steps you can take straight away

You don’t need a large budget or specialist expertise. You can:

  • Create a simple wellbeing statement
    A short paragraph outlining your commitment to supporting staff with health needs.
  • Share your adjustments process
    Even if it's simple – e.g., “Please speak to your manager; adjustments will be agreed confidentially and reviewed regularly.”
  • Introduce wellbeing-focused check-ins
    Add two wellbeing questions to your normal one-to-ones.
  • Encourage team norms
    Such as respecting quiet hours, planning ahead, or communicating workload concerns early.
  • Build manager confidence
    Point managers to the conversation guide and reasonable adjustment resources.
  • Review your work environment
    Plan ways you could make your workplace more welcoming and inclusive of employee needs. Such as temperature controls, lighting, breakout areas, or quiet spaces.

These steps lay strong foundations for everything else in the employment journey.

 

Business case study: Gough and Kelly

Sean Morgan, Operations Manager and Adrian McDonnell, Security Supervisor at Gough and Kelly share their tips and experiences on health and wellbeing at work.

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Conversations about health and support needs

Open, supportive conversations about health are essential for helping employees stay well and remain confident at work. But for many businessowners and managers, knowing what to say, what to avoid and what’s legally required can feel unclear. 

It’s about building trust, communicating without judgment and understanding what support an employee might need to perform at their best. 

What good conversations look like

  • Private, confidential and two-way, giving employees control over what they share. 
  • Focused on overcoming barriers with solutions, not symptoms or medical details. 
  • Flexible, recognising needs may change over time. 
  • Documented and followed up, so commitments are clear.

Supportive conversations about health at work quick guide

This covers how having supportive conversations about health at work can help you prepare and hold productive discussions with your team. It includes example questions, do’s and don’ts and a step-by-step structure. 

Managing health conditions, fluctuations and disclosure

Health needs can change over time, and for some employees they fluctuate from week to week. This can feel difficult to manage – especially without a dedicated HR function – but a calm, structured approach can make supporting staff straightforward and effective.

When someone discloses a health condition or when their work changes because their health has shifted, your role isn’t to diagnose or solve the medical issue. Instead, it’s about understanding what they need to work well and agreeing on practical steps that keep them safe, supported and productive.

How to respond effectively

Supporting return to work after illness or absence

When someone returns after an illness or a period of absence, the first few days back can feel like stepping onto a moving walkway: everything’s familiar, but the pace has changed. 

A thoughtful and flexible approach will reduce anxiety, prevent relapse or further absence, support productivity and show your team that your organisation values people, not just presence. 

You don’t need a large HR department, just a clear approach, consistency, and good communication.

Manager toolkit for supporting return to work after illness or absence

A practical guide for employers to plan phased, safe and supportive returns after sickness or health-related absence.

Preventing stress and work-related health issues

A healthy workplace isn’t created through grand programmes or expensive perks; it’s built through everyday practices that prevent problems long before someone becomes unwell. Small shifts in communication, workload planning and team culture can significantly reduce stress, sickness and turnover. 

This section offers practical, low-cost steps any business can take to spot early signs of strain, support staff before issues escalate, and create a working environment where wellbeing is part of “how things are done.” 

Wellbeing action planner for preventing stress and building a healthy workplace

A practical tool to help you take proactive, low-cost steps to protect well-being and reduce health-related absences.