Help bring about change

Become an active bystander, challenge behaviour, and reporting options.

How can I challenge behaviours?

Friends and family members

It can be awkward speaking to a friend or family member about their behaviour.

However, it is important to act in order to create change. Ask them if you can have a private word and explain how you feel about their behaviour, and its impact on other people. Keep the conversation calm and respectful.


Only intervene if you feel it safe to do so. Before acting, it can be helpful to consider the ABC approach.

Assess for safety: If you see someone in trouble, ask yourself if you can help safely in any way. Remember, your personal safety is a priority – never put yourself at risk.

Be in a group: It’s safer to call out behaviour or intervene in a group. If this is not an option, report it to others who can act.

Care for the victim. Talk to the person who you think may need help. Ask them if they are OK.

How You Can Intervene Safely

When it comes to intervening safely, remember the five D’s – direct, distract, delegate, delay and document.

Direct action: Call out negative behaviour, tell the person to stop or ask the victim if they are OK. Do this as a group if you can. Be polite. Don’t aggravate the situation - remain calm and state why something is inappropriate. Stick to exactly what has happened, don’t exaggerate.

Distract: Interrupt, start a conversation with the perpetrator to allow their potential target to move away or have friends intervene. Or come up with an idea to get the victim out of the situation – tell them they need to take a call, or you need to speak to them; any excuse to get them away to safety. Alternatively, try distracting, or redirecting the situation.

Delegate: If you don’t feel able to speak out, or you don’t feel safe to do so, look for someone else to step in. Look for staff, members of the security team, police or other groups of people.

Delay: If the situation is too dangerous to challenge then and there (such as there is the threat of violence or you are outnumbered) move away and seek help from other people or the police. When safe to do so, ask the victim if they are OK.

Document: It can be helpful to record a video or audio of situation on your phone, but only if it is safe to do so.

The above advice is based on information from The Intervention Initiative and Public Health England.

In an emergency, call the police on 999.

How to report criminal behaviour

Please report all crimes to the police, you will be heard, and you will be believed. Report online:

Report crime anonymously

You can report a crime anonymously via the charity, Crimestoppers, you can ring Crimestoppers on 0800 555 111.

  1. Get support

    If you or someone you know has experienced violence or abuse, or been a victim of any crime, help is available.

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