Responsibilities
Organisation/planning
- Organise, schedule and attend events/service meetings/resources including equipment, people and systems
- Co-ordinate DAPP meetings
- Work closely with other safeguarding and risk management forums (e.g. Marac, Mappa, IOM) to establish pathways and processes to ensure the effective sharing of information between forums
- Plan and organise own work to contribute to Drive Project locally
Processes
- Follow, create, amend and quality assure processes for use by self and others related to area of work in line with Drive Project guidance
Record keeping
- Create, store, maintain, retrieve and update records/data both manually and electronically on local and national systems
- Complete data reports for OPCC and commissioning arrangements in line with reporting requirements
- Use and understand common systems relevant to area of work to enable analysis of information and investigation of queries/problems
- Maintain confidentiality in relation to data protection issues, Management of Police Information (MOPI) standards and GDPR
Customer service and representation
- To represent the Drive Project locally
- To present a positive image and service to both internal and external stakeholders at all levels
Advice and guidance
- Receive and respond to enquiries from representatives, including complex queries related to area of work
- Provide relevant information, on the phone, face-to-face or electronic based on Drive Project procedures
- Escalate more complicated queries to Team Lead or Service Manager
Administration
- Carry out administrative duties which may include:-
- Data collation and returns
- Word processing/keyboarding
- Formatting documents
- Co-ordination of office diaries
- Secure distribution of case lists, minutes and actions
- Filing and storage of information in compliance with GDPR
- To operate associated machinery/equipment which may include associated information systems and telephones, within specialist units/departments to collate data to secure sustainable funding and in line with commissioning requirements
In addition, the post holder must be prepared to undertake such additional duties which may result from changing circumstances, without changing the general character or level of responsibility of the post.