Role details
We currently have a vacancy for a Customer Service Advisor to join our MetroLine team on a part time basis.
As Customer Service Advisor, you will play a vital role in supporting customers across West Yorkshire by providing clear and tailored travel information through telephone, email, webchat, and social media, ensuring that every interaction meets agreed service standards and customer needs. You will use your knowledge of the transport network, ticketing, and concessionary schemes to respond to queries, resolve issues, and escalate concerns where necessary, delivering excellent customer service across all communication channels. There may also be occasional opportunities to provide cover at our Travel Centres in West Yorkshire, where you will deliver professional face-to-face support, assist with journey planning queries, sell tickets and passes, handle cash, and process concessionary applications using the Haven tilling system.
This role offers flexibility through hybrid working and is ideal for someone seeking a mix of weekday and weekend shifts, with the proposed working days being Tuesday, Thursday, Friday, and Saturday. Working days can be discussed at interview. Sundays are not required, making this a balanced option for those looking to fit work around other commitments.
With opportunities for training and internal progression, this is an excellent role for anyone who wants to develop their career in a supportive environment where your contribution makes a real difference to customers. Previous experience in customer service, whether in a contact centre, retail, webchat, or similar environment is ideal, as we are looking for a Customer Service Advisor with a genuine passion for helping people and delivering outstanding service.
