If you are dissatisfied and wish to make a complaint, you can contact us in a variety of ways

West Yorkshire Combined Authority is committed to providing high quality services for all members of the public, businesses and organisations. The Combined Authority is the accountable body for the Leeds City Region Enterprise Partnership (LEP) and Metro.

Complaints Policy

If you are dissatisfied and wish to make a complaint, you can contact us in the following ways:

Transport complaints

If you have a complaint about a bus or train service or driver, please contact that operator directly.

Bus operator details

Train operator details

If you have any other transport related complaint including about a bus stop/shelter, a bus or rail station, Mcards/concessionary fares and Accessbus or Schoolbus specific services, then please visit the Metro complaints portal.

If you are unsure, or have any other transport queries, you can contact the Customer Feedback team by email or contact MetroLine by phoning 0113 245 7676.

Other complaints

If you wish to make a non-transport related complaint, please contact us by email.

If you wish to you can contact the Information Officer by email, or by writing to us at:

Information Officer
West Yorkshire Combined Authority
Wellington House
40-50 Wellington House

Freedom of Information request

If wish to make a request against the Freedom of Information Act, you can read more about your options and the information we already publish.