If you are dissatisfied and wish to make a complaint, you can contact us in a variety of ways
West Yorkshire Combined Authority is committed to providing high quality services for all members of the public, businesses and organisations. The Combined Authority is the accountable body for the Leeds City Region Enterprise Partnership (LEP) and Metro.
If you are dissatisfied and wish to make a complaint, you can contact us in the following ways:
If you have a complaint about a bus or train service or driver, please contact that operator directly.
If you have any other transport related complaint including about a bus stop/shelter, a bus or rail station, Mcards/concessionary fares and Accessbus or Schoolbus specific services, then please visit the Metro complaints portal.
If you are unsure, or have any other transport queries, you can contact the Customer Feedback team by email or contact MetroLine by phoning 0113 245 7676.
Policing & Crime Complaints
If you wish to make a complaint in relation to the Policing & Crime functions of the Combined Authority, please visit https://www.westyorks-ca.gov.uk/policing-and-crime/complaints-and-conduct/
If you wish to make a non-transport related complaint, please contact us by email.
Freedom of Information request
If wish to make a request against the Freedom of Information Act, you can read more about your options and the information we already publish.